Westminster homeowner gets donated roof as dispute over insurance money continues

A Westminster man who said he paid more than $9,100 for roofing work that never began is getting a new roof through donations from another contractor and a supplier. Crews worked on Scott Mayhew’s home this week after Road Home Exteriors owner Leo Dunn saw a September Denver7 investigation into his experience. Mayhew said he still has not recovered the money he paid to RoofCo & Solar.

Dunn, whose roofing business is based in Denver, contacted Denver7 after its report on Mayhew and Northglenn homeowner Angel Eder. Supplier QXO donated shingles for Mayhew’s house, while Road Home Exteriors provided the labor without charge. Mayhew expressed relief and gratitude as he watched the installation, which came after more than a year of waiting.

Both homeowners told Denver7 that salespeople approached them after hailstorms and that they subsequently gave insurance money to Centennial-based RoofCo & Solar. Eder paid $5,693.88, while Mayhew said his payment exceeded $9,100. They said their projects remained unstarted more than a year later. Eder reported unanswered calls and no appointments, while Mayhew said he eventually requested the return of his insurance payment.

The Better Business Bureau assigned RoofCo & Solar an F rating and issued an alert about a pattern of complaints. According to the bureau, those complaints concerned incomplete work, delays, refunds and difficulties communicating with the company. RoofCo & Solar denied wrongdoing during Denver7’s original investigation, describing the homeowners’ cases as disputes over insurance and contracts.

Nick Pope, who identified himself as RoofCo & Solar’s director of operations, told Denver7 the company was ready to perform the work and attributed some delays to customers. He said Mayhew owed additional costs, including an insurance deductible. Mayhew showed Denver7 a representative’s text indicating a new roof appeared possible without an out-of-pocket payment. Mayhew said the company later sought about $5,000 more to proceed. RoofCo also said refunds would likely carry a contractual 35% cancellation fee.

Mayhew said this week that his attempts to reach the company by text and email still receive no response. He said he has raised accepting a partial refund under the cancellation provision. Although the donated roof addresses the work needed at his home, the payment dispute remains unresolved. He told Dunn he wants to give any money he recovers to those who helped him.

Eder received a more detailed response in a Sept. 30 email reviewed by Denver7. RoofCo offered to undertake the roofing work or calculate a refund after cancellation. The email listed a $10,018.97 contract price, a $3,506.63 cancellation amount and a proposed $2,187.24 refund against her $5,693.88 payment. Eder asked about delivery by certified check and certified mail, and whether the company would obtain a permit if she proceeded with the work.

Pope told Eder in the email exchange that replacing the shingles would require no further out-of-pocket payment. Eder said this week that she remains undecided about the reduced refund. She also confirmed an offer to replace 139 tiles, but said she does not trust the company and does not want it on her property. Dunn plans to inspect her roof and review her paperwork to explore possible options.

Denver7 sought updated responses from RoofCo & Solar about both cases, including Mayhew’s refund request and Eder’s calculated refund. The company had not responded by publication on Nov. 6. Dunn encouraged homeowners to research contractors before signing and to question promises of a free roof, since insurance coverage and homeowners’ costs depend on their policies.